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Account & Project Manager

About Creative Label

Our Purpose 

Our purpose is to share our client’s vision and help showcase it to the masses

Our Values

  • We are team-oriented 
  • We are hard-working 
  • We are creative
  • We are accountable
  • We have a strong attention to detail

Position Overview

Want to join our team? We’re growing fast and looking for an incredible Account and Project Manager to help take our agency to the next level! The applicant MUST have prior experience. If interested, please read this in its entirety, fill out the application below and attach your resume

This is a full-time position and the applicant MUST have prior experience. If interested, please read this in its entirety, fill out the application below and attach your resume.

This person must live in Phoenix, Arizona area and able to commute to Phoenix, Arizona.

You are a relationship builder, client advocate, and ultimate team player who takes pride in providing exceptional customer service and rallying teams to make magic happen and drive the business forward. You are a self-starter and forward-thinking, knowing what people may need before they know it. 

You are uber-organized and know how to coordinate projects and ensure that each is delivered with excellence. You are not afraid of a challenge and know that Creative Label’s clients are the core of our business.

You will be joining a growing team of publicists, photographers, developers, designers, copywriters, and more to provide oversight, proactive feedback, and work on our agency’s most valuable contracts. You will overdeliver to ensure our team is tasked at all times with high-value items. As the Account and Project Manager, you are always in the know about what tasks are done, being worked on, and queued up based on what you oversee and our clients are over-communicated with. You will bridge the gap between our expert team members and our clients, helping to translate and provide deliverables for direct activities accordingly. 

You will get intimately familiar and comfortable with our clients and their respective scopes of work and corresponding deliverables and make decisions around this data to influence our roadmap and the work we provide for them. You’ll be available to discuss this data with a client and our internal team as needed. Your involvement in the data will be a crucial component of ensuring we’re always looking out for our clients’ best interests from the initial pitch call, to kick off and monthly services, to the ongoing changes month over month.

You should be methodical and have excellent time management skills. As an Account and Project Manager, you should also use your communication skills to collaborate effectively with various teams and clients.

A bit more about this role:

Depending on where you are located geographically, this role can be either work-from-home or in-person collaboration. You must also have a reliable laptop computer as we will not provide one.

The time commitment requires no less than 20 hours per week. This is a part-time position, working side-by-side with Creative Label’s Project Manager, Amanda Wade (while also working closely with other key members of the team).

We’ll be straight with you: This position has high expectations. But if you’re the person we’re looking for, you’re the type who gets motivated by high expectations.

Duties & Responsibilities:

  • Oversee the onboarding of all new client
  • Serve as the lead point of contact for all client account management matters
  • Run and coordinate kickoff calls with our clients and run and coordinate kick-off calls, critical milestone meetings, providing consolidated feedback to the team
  • Translate client priorities and expectations clearly across internal development teams
  • Clearly communicate the progress to internal and external stakeholders as well as the team to ensure all members are on board with delegated tasks
  • Prepare reports on client accounts, team performance
  • Seek opportunities for improvement in our process and work with internal departments to streamline processes for more efficient executions
  • Highlight potential risks or malfunctions and act proactively to resolve issues
  • Assist with client requests or issue escalations and act as the escalate point for potential project issues and delays
  • Manage the project scope and lead scope escalation meetings
  • Provide end-to-end project management
  • Understand scope project requirements, prepare budgets and mitigate scope creeping by helping clients understand what’s included and not included in their services
  • Ensure the timely, high quality, and successful delivery of our services according to clients needs, deadlines and within the scope and within budget
  • Independently create and manage project timelines to provide an accurate picture of project resourcing needs
  • Ensure new projects fit within our timelines.
  • Allocate design and content resources based on need, availability, skill, and project schedule to maximize resource utilization and ensure project profitability
  • Organize files and archive project assets, artifacts, and related project documentation.
  • Encourage positive team morale throughout the project, especially during and after difficult situations.
  • Be a role model for and promote integrity in all endeavors
  • Lead the cross-functional team in problem-solving, be solutions-oriented, ask perceptive questions and seek creative solutions when problems arise.

Requirements: 

  • Building relationships, leading teams, and clients is your bread and butter (we’re not corporate)
  • You are incredibly hands-on yet comfortable taking a step back and thinking strategically and autonomously.
  • You are naturally well organized and stay cool when working to tight deadlines.
  • You are incredibly driven, hungry and learn from your mistakes.
  • You believe in what we are doing and are truly passionate about people
  • Must be able to pass a background check
  • Proven work experience as a project manager (2 years+)
  • Preferred past agency experience 
  • Hands-on experience with project management software ClickUp 
  • Solid technical background with an ability to address accessibility and compatibility issues
  • Excellent with collaboration, time management and team management 
  • Strong sense of ownership/leadership, and follow-through
  • Excellent written and oral communication skills, with a strong attention to detail
  • Ability to manage, prioritize and multi-task multiple responsibilities in a fast-paced environment
  • Excellent organization and documentation skills 
  • Goal-oriented
  • Commitment to excellent customer service and ability to create excitement and a strong sense of urgency when working with new clients

Salary, Hours & Perks

  • Full-time
  • Start date: asap
  • Fun, dynamic culture! 
  • Collaborative team environment that values multiple perspectives and fresh thinking 
  • You’ll never have to wear stuffy corporate attire

This position is for you if…

  • A proactive problem solver 
  • Enthusiastic and positive AF 
  • MASSIVELY organized 
  • Willing to get on a phone call and video chat with our team and our clients 
  • A self-starter
  • A self-development junkie 
  • Able to anticipate needs and provide solutions 
  • Always learning and coachable 
  • You love organizing and motivating a team
  • You are great at time management
  • Your favorite thing to do is evaluate the cost estimate and develop the budget
  • You have a knack for ensuring customer satisfaction
  • You’re really good at analyzing and managing project risk
  • You can monitor progress in your sleep
  • Managing reports and necessary documentation is like a hobby to you

This position is NOT for you if…

  • You have no project management experience 
  • You own and run your own consulting business providing any of the following: branding, marketing or public relations 
  • Have aspirations of running your own digital consulting agency
  • You’re looking for a side job while growing your own business
  • You have a lot going on already and don’t really have the time to focus or really dive in
  • You have not read a non-fiction book (or listen to a podcast) about personal development or business in a very long time
  • You aren’t willing to sign a non-disclosure agreement
  • You aren’t passionate about our purpose and core values. This is more than just a job/business to us. We want to change the world and make it a better place. You will be the magnifier of that mission. 

Here is what the right person will love about this position:

  • You’ll gain experience doing what you already love: serving and managing others and being a part of a mission bigger than yourself.
  • You’ll get to do your work from anywhere a few days each week: your living room, a coffee shop, or the pool!
  • You’ll get to work in a fast-growing company, where there are loads of growth opportunities.
  • You’ll have access to a ton of personal growth & development opportunities. Around here, we love to learn and are constantly looking for ways to improve!
  • You’ll be part of a purpose-driven company that has one main goal: To share our client’s vision and help showcase it to the masses.
If you’ve carefully read all of the above info and feel like this role is perfect for you, FILL OUT THE FORM BELOW and we will be in touch to schedule an interview if your experience matches what we are looking for!

Apply Now - Account & Project Manager

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