Digital Project Manager

About Creative Label

Creative Label’s environment is a “we” environment. We are a team, and “there is no ‘i’ in team.” We’re a digital consulting agency ahead of trend, looking for new ways to be creative in our thinking and innovative in our process.

The exciting part about our industry is that it is always evolving. Because of the industry’s constant evolution, it is not only our job to educate our community but it is our passion too. We strongly believe that without education there is no growth. 

Just like a celebrity is nothing without their fans, we wouldn’t be where we are today without our customers. That said, the needs and satisfaction of our customers is of high priority, and serving them is our duty.

Our Purpose 

Our purpose is to share our client’s vision and help showcase it to the masses

Our Values

  • We are team-oriented 
  • We are hard-working 
  • We are creative
  • We are accountable
  • We have a strong attention to detail

Position Overview

Creative Label is looking for a talented Project Manager for our digital consulting agency to work in our fun, fast-paced (currently work from home because of COVID) environment.

This person must live in Phoenix, Arizona area and able to commute to Phoenix, Arizona.

We are looking for a qualified Digital Project Manager to join our team. The Digital Project Manager is responsible for all aspects of Creative Label. You will be responsible for the day-to-day of building rapport and maintaining relationships with current and new clients, monitoring project process, ensuring timelines and deadlines are met, and communicating project progress back to clients. You will also be responsible for managing the progress of sales, account setup and management, facilitating the transfer of client information and requests to respective development team members. You will be responsible for the day-to-day management and smooth operation of various digital projects, including site launches, online tools, web applications, content shoots, content creation, special projects, advertising campaigns, and client forecasts and recaps. You will also be responsible for team management.  Team management includes running and facilitating team meetings and maintaining a record of team numbers.

For this position, we expect you to be a tech-savvy and professional with an in-depth understanding of how technology can help us achieve our business goals. You should be methodical and have excellent time management skills. As a Digital Project Manager, you should also use your communication skills to collaborate effectively with various teams.

Ultimately, you should be able to manage and deliver our projects’ digital lifecycle within quality, time and budget requirements.

A bit more about this role:

This role is a mix of work-from-home as well as in-person collaboration. You must have reliable transportation and be able to commute within Phoenix, Arizona. You must also have a reliable laptop computer as we will not provide one.

This is a FULL TIME position, working side-by-side with Creative Label co-founder, Aisha Marshall (while also working closely with other key members of the team).

We’ll be straight with you: This position has high expectations. But if you’re the person we’re looking for, you’re the type who gets motivated by high expectations.

Duties & Responsibilities:

  • Provide end-to-end project management
  • Scope project requirements and prepare budget
  • Deliver projects on time ensuring quality standards are met
  • Monitor and report on Google Analytics metrics
  • Communicate with the team and ensure all members are on board with delegated tasks
  • Highlight potential risks or malfunctions and act proactively to resolve issues
  • Seek opportunities for improvement
  • Oversee the onboarding of all new clients that come in from the sales team
  • Assist the sales team in determining pricing, project scope, and project requirements for complex campaigns before contract completion
  • Act as the primary point of contact for account management teams throughout the onboarding process
  • Translate client priorities and expectations clearly across internal development teams
  • Project manage and coordinate with branding, marketing and public relations teams, including web design, content, SEO, sales, social media management, copywriting, and account management teams to set up, launch and complete each client’s campaign
  • Independently create and manage project timelines to provide an accurate picture of project resourcing needs
  • Meet consistently with internal teams to manage timelines, assets, progress, and client deliverables, leading kickoff meetings, requirements meetings, internal review meetings, and prelaunch quality checks
  • Follow up on incomplete tasks or items to ensure project completion
  • Act as the escalate point for potential project issues and delays
  • Manage the project scope and lead scope escalation meetings
  • Work with internal departments to streamline processes for more efficient executions
  • Partner with the account management team to execute complexly integrated campaigns
  • Focus on high-quality client deliverables and error-free launches, campaigns, and deliverables


  • Must be able to pass a background check
  • Proven work experience as a Digital Project Manager
  • Hands-on experience with project management software, like Trello.
  • Understanding of SEO and Google Analytics
  • Solid technical background with an ability to address accessibility and compatibility issues
  • Excellent with collaboration, time management and team management 
  • Strong sense of ownership/leadership, and follow-through
  • Excellent written and oral communication skills, with a strong attention to detail
  • Ability to manage, prioritize and multi-task multiple responsibilities in a fast-paced environment
  • Excellent organization and documentation skills (MS Word, Excel, task management systems like Trello)
  • Goal-oriented
  • Commitment to excellent customer service and able to create excitement and a strong sense of urgency when working with new clients

Salary, Hours & Perks

  • FULL TIME salary with paid vacation
  • Starting Date: April 27, 2020
  • Fun, dynamic culture!
  • LifeMart employee discounts which offers deals on travel, entertainment, wellness, apparel and more.
  • Collaborative team environment that values multiple perspectives & fresh thinking
  • You’ll never have to wear stuffy corporate attire
  • You will work typically closer to 40 hours per week, though some weeks you could work a little less and others a little more. We’re not looking for someone who wants to punch a clock — our dream team member is committed to getting the job done!

This position is for you if…

  • You have an excellent entrepreneurial mindset
  • You like to keep knowledge and information flowing seamlessly 
  • You love activity and resource planning
  • You love organizing and motivating a project team
  • You are great at time management
  • Your favorite thing to do is evaluate the cost estimate and develop the budget
  • You have a knack for ensuring customer satisfaction
  • You’re really good at analyzing and managing project risk
  • You can monitor progress in your sleep
  • Managing reports and necessary documentation is like a hobby to you

This position is NOT for you if…

  • You have no project management experience 
  • You own and run your own consulting business providing any of the following: branding, marketing or public relations 
  • Have aspirations of running your own digital consulting agency
  • You’re looking for a side job while growing your own business
  • You have a lot going on already and don’t really have the time to focus or really dive in
  • You have not read a non-fiction book (or listen to a podcast) about personal development or business in a very long time
  • You aren’t willing to sign a non-disclosure agreement
  • You aren’t passionate about our purpose and core values. This is more than just a job/business to us. We want to change the world and make it a better place. You will be the magnifier of that mission. 

Here is what the right person will love about this position:

  • You’ll be paid to do what you already love: serving and managing others and being a part of a mission bigger than yourself.
  • You’ll get to do your work from anywhere a few days each week: your living room, a coffee shop, or the pool!
  • You’ll get to work in a fast-growing company, where there are loads of growth opportunities.
  • You’ll have access to a ton of personal growth & development opportunities. Around here, we love to learn and are constantly looking for ways to improve!
  • You’ll be part of a purpose-driven company that has one main goal: To share our client’s vision and help showcase it to the masses.
If you’ve carefully read all of the above info and feel like this role is perfect for you, FILL OUT THE FORM BELOW and we will be in touch to schedule an interview if your experience matches what we are looking for!

Apply Now - Digital Project Manager

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